Welcome to Ian's Watercolour Prints Shop and Gallery
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It has always been the policy of Ian Nelson Watercolours to treat their customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced). Data & Privacy: The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party. Supply: We undertake to supply you with the prints described in these WebPages by any date you might reasonably request knowing that print may have to be processed and posted. If you have an urgent order it is always advisable to discuss your requirement on the telephone 01854 633319. Most prints are nearly always available for immediate despatch, but those that are 'less popular' may not. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 30 days. Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific print ordered, to be delivered by your date specified. We will not email you for any other reason without your permission. Delivery: Obviously you the customer recognise that we do rely on Royal Mail's postal service (or other suitable carrier for overseas deliveries) to complete the 'delivery contract'. We monitor the performance of our carriers continuously.
Guarantee: In the light of the forgoing you will appreciate we feel confident that we can guarantee your total satisfaction with any print and our service. Although 'art' is always a matter of personal taste! Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced). Refunds: In the event of loss, late delivery or dissatisfaction with the print supplied and a replacement is not acceptable, the goods should be returned either in the original packaging or suitable protection for safe transport and a full refund will be sent. If initial payment was by Credit Card, then the refund will be made back to your Credit Card Company. If however payment was by cheque, then the refund will be posted to you by cheque promptly. Our major concern is to maintain our happy relationship with you, our customer. If the goods ordered were a gift to a third party, the parcel is sent not only with your message but a note (and SAE) asking them (your giftee) to contact us immediately if they feel the goods are not in perfect condition or they believe the postal/courier services may have failed to deliver promptly. We suggest that we will attend to this without any fear of embarrassment to you. We feel this is what you the donor would want us to do on your behalf. Payment: Although our customers offer payment at the time of placing their order, it is our policy not to action Credit Cards or cash cheques until the week in which the goods are to be despatched. Payment online is through our own bank, the Royal Bank of Scotland, which is totally secure (BS7799 - Code of Practice for Information Security Management) VAT: Currently Ian Nelson's prints are exempt from VAT within the UK. Complaints: Well we don't have a procedure - because it has never got to that situation in almost 20 years! Clearly we take any complaint very seriously and would expect to contact you almost by return. Law and Jurisdiction: Any contract for your purchase from Ian Nelson Watercolours is governed by and has to be interpreted under the Law of Scotland, and you agree that such contract will be subject to the non-exclusive jurisdiction of the Scottish courts. (Sorry, tried to find more sympathetic wording on this point without success, I fear) Final Note: We suppose because we have always enjoyed an open and trusting relationship with our existing customers, it grieves us to have to write down what has just been mutually understood between us over so many years. In so doing it has somehow denigrated that good old British sense of fair play. Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with my office. |
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